Indicators on empire today corporate office phone number You Should Know

I put in the working day being placed on keep immediately after trying to find a correction of a improperly installed carpet. Built the appointment Just about 2 months right before, for it being assessed and fixed and no person showed up – While se obtained a simply call stating they'd get there inside a two hour window….in the morning.

Ultimately immediately after per month bought an answer. They sent the same crew to fix it and even they noticed it absolutely was An even bigger difficulty. Empire sent all over again a 3rd social gathering inspector. Obviously the floor is lousy. They did quite a few mistakes setting up it. Edges are peeling off. Boards are so separated it you can see The underside boards. I have missing socks, my kids had ripped dresses (Young ones crawling) and so forth. We don't want to cope with Empire anymore. They may be employing individuals that don't really know what These are undertaking probably to save some money. But this is the 2nd time. Terrible installations leading to negative floors. Must be calling and calling them to receive solutions and so on. We want our money back. We don't need to manage them anymore. Dreadful encounter!!! They're only giving to exchange it all over again. We do not have confidence in them any longer. We will see when And exactly how this is going to finish. I am awaiting the supervisor that is imagined to simply call me today. I will maintain updating.

October 12, 2017 at 9:51 am I'd carpet put in in my upstairs a few calendar year in the past. Getting the carpet was a dilemma in alone. The installers brought the wrong carpet then they came on the wrong day and afterwards they didn’t have the best product. Empire was offering me a hard time with the value because they insisted they brought the correct carpet when it absolutely was Evidently a less expensive 1. As soon as every thing was finally ironed out, the carpet began to warp bit by bit but absolutely. I called the 800 number and was placed on keep time beyond regulation I called. After i lastly got an individual, they reported they might demand me $35 to take a look at it after which you can determined by how bad it was they would have to determine a price…are you kidding me?

– Chicago/Milwaukee customer service identified as me in just 3 days and remaining a voicemail. I termed back again and still left a voicemail for them. After three times I known as and still left An additional voicemail. A few a lot more times when by without a return phone And that i made a decision to call the most crucial customer service line. The Woman I spoke with attempted to reach another person but was only capable to go away a voicemail. Just after 3 much more times I yet again called customer service and asked them to escalate as I used to be losing my time, finding no response and very pissed off.

I be expecting to get reimbursed for day without work function and possibly for The complete carpet because you can not comply with up within your warranty .

We’re upset to hear that you have not been contacted with regard to this make a difference. We’ve Situated your account, and we’ll be in contact with you Soon to additional talk about your knowledge.

I retain the services of this business and they confident me I can have carper set up on that Tuesday . I used to be internet hosting Thanksgiving for the first time in my residence. I never ever bought a contact through the installers they was not coming.

– I called customer service and someone was sent To judge. He arrived, and assumes there was a fabric defect inside the trim. He also famous that the put in position wasn't completed really effectively as you'll find pencil marks and inadequate angle cuts in several regions of the trim.

Since it's got taken a few weeks to handle the rile cement is hard earning a mess to repair. Teo days ago they took up some tile, but are not able to place new down due to cement which makes it too significant

June twenty, 2018 at 4:34 pm Above a 12 months in the past, I financed new carpet with “Empire Today” for my house. Almost everything was fantastic until eventually twelve months immediately after funding this carpet I found that my carpet was seeking pretty old and had many wrinkles in numerous parts of my home. Once i financed this carpet I had been explained to with the profits individual that my carpet might be protected by a lifetime guarantee if nearly anything were to happen. I termed “Empire today” And that i spoke to someone who then informed me that my carpet warranty expired and if my carpet should be re-stretch I will require to pay for that. I requested to speak on the supervisor who said that she is going to charge me $199.00 to extend my carpet, so I told her ok. Following that, a Contractor from “Empire today” came to my house to stretch the carpet, he appears to be at my carpet and claims to me “sorry we are not able to extend this carpet as it was finished incorrectly from the beginning and we will require to re-do the complete carpet in your house to fix the situation. So the following small business day I contact Empire today and asked for to speak into a supervisor who told me that as a way to correct the issue I will require to pay $seven-hundred.

We guarantee you that we choose matters like these very seriously, and we sincerely apologize for the inconvenience. We’ll be in touch with you Soon to begin working on a resolution.

He empiretoday complaints expounded to the superb warranty with the sample I chose (while Never ever supplying me a guarantee in hand). I should have bailed then and there, my terrible.

We know delays can be irritating, and we apologize with the inconvenience. We’re knowledgeable that We now have examine your considerations, and possess rescheduled your installation for 7/three. We’ll adhere to up along with you until eventually a solution is achieved.

We're thrilled to hear that your considerations were addressed in a well timed fashion, and that your Total installation was successful!

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